Kleya - Expatriation, Investir pour la retraite, et déménagement au Portugal

General Terms, Policies and Conditions of Use

  1. General Terms, Policies and Conditions of Use of Kleya Premium Living’s digital presence

These are the General Terms, Policies and Conditions of Use of KPL -Kleya Premium Living (Kleya the use of its websites, raffles and other products, services and digital features that are provided to our Clients or Users.

By accessing and navigating our website, and using our services, the Client or Users agree with and accept these General terms, policies and conditions of use, as well as our Privacy, Safety and Data Protection Policy, and all of the specific terms and conditions related to each one of the registered services or functionalities; in the event that the Client or User does not agree with these, we request that usage be immediately discontinued.

Kleya can modify, add to or remove parts of these General Terms, Policies and Conditions of Use, as well as all of the terms, policies and conditions published on the website at any time without advance notice. These changes will become effective immediately upon publication. It is the sole responsibility of the Client or User to remain informed and consult these General Terms, Policies and Conditions of Use and the other existing terms, policies and conditions on a regular basis. By continuing to use the Kleya websites, you agree with any and all changes made thereto.

Any use of the website which violates the content of these General Terms, Policies and Conditions of Use may result, among other consequences, in the termination or suspension of your rights to use the website.

All of the rights related to the Kleya websites and applications and to its digital presences are reserved.

© All rights reserved.


About Us

Kleya is a reliable consultancy for foreign nationals that seek to retire, live in or invest in Portugal. We provide guidance and all the necessary support during the phases of planning, moving to and living or investing in Portugal. Each Client is unique and our services are formulated to satisfy their individual needs.

For this, we establish long term commitments with our partners to achieve the main objective of ensuring the satisfaction of our clients through excellent service.



The content and structure of the Kleya websites and its digital presence on the Internet are protected by copyrights. Any reproduction of the information, programming or published data, in particular the use of content in the form of text, sections of text, data, images, videos or any other information, in any format, requires prior written authorization by Kleya. Additionally, Kleya reserves the right to update and make changes to the information published at any time without prior notice.

In order to remain up-to-date regarding any content, regularly consult these General Terms, Policies and Conditions of Use and visit the website pages on a regular basis.



Kleya defines content as encompassing any and all information, in any format, existing on its website and within its digital presence, over any channel, whether it is published by Kleya, or by its Clients or users.

Kleya frequently changes, verifies and updates the content contained on the pages of its website. Despite the agility and diligence of its teams, it is possible that some information may not be up-to-date. Kleya does not guarantee, nor is responsible for the accuracy, completeness or current status of the data published at any time, in any form, and as such no responsibility can be attributed to Kleya for any inconvenience or damages resulting therefrom.

The use of content published on the website is not permitted, in whole or in part, without the prior written consent of Kleya. If during your navigation, you proceed to exit our website through the use of links which redirect you to third-party websites, Kleya hereby declares that it is not responsible for the content of these pages, and therefore no responsibility can be attributed to Kleya for any eventual damages resulting therefrom.


Images and Video

The images or videos used on the website are protected by copyright and cannot be reused, copied or reproduced in any way or by any means. In their majority, the images used come from image banks so that their use is forbidden due to the copyrights associated thereto.

Images or videos for which intellectual property and copyrights belong to Kleya Premium Living, cannot be used in whole or in part without prior express consent in writing by Kleya .


Registered Trademarks and Logos

The registered trademarks and logos belonging to Kleya Premium Living, or any name, product or service slogan used on its website are the property of and cannot be copied, imitated or used, in whole or in part, without prior, express authorization in writing by Kleya Premium Living.

The use of metatags, or any other “hidden text” using Kleya Premium Living, or any other name, registered trademark, or product or service name belonging to is not permitted without the respective prior express authorization in writing.

Also the design, programming and layout of the website cannot be copied, imitated or used, in whole or in part, without the respective prior express authorization in writing.


Content supplied by the Client or user

The website may include areas for comments, messages or other functionalities that allow the Client or User to publish content of their own (“User Content”) in the form of text, comments, data, information, text, music, sound, photographs, graphs, code or other material in other formats.

The Client or User is for all effective purposes the only party responsible for the use of these areas and will use these at their own risk. The Client or User declares that the User Content they publishes is their own property and that they are the only holders of the rights over these. They further declare that they have the legal right to transmit, distribute and reproduce this content.

The Client or User further agrees not to make available any User Content that could in any way be illegal or illicit, prejudicial or that could cause damages of any kind, or that promotes behaviour or actions that could result in any such occurrence.

is not responsible for any loss or damages caused by any User Content, whether published or saved, nor for any declarations or User Content supplied by the users.

reserves the right, despite having no obligation in this respect, at its exclusive discretion, to monitor, moderate, view, edit, remove or not publish any User Content supplied, published or stored on its website, without prior notice.

The user recognizes and agrees that upon publishing User Content on our website, they are granting perpetual, irrevocable, non-exclusive rights over such User Content, free from any charges, totally sub-licensable for use, reproduction, adaptation, publication, translation, creation of derivative works, distribution and presentation throughout the entire world and through any medium. The Client or User concedes to the right to use the name submitted with the content.


Social Networks

is present in various social networks such as for example Facebook, YouTube, Twitter, Instagram, and Linkedin, and has created its profiles in the social networks to be closer to its Clients and Users, to hear them and so that they can better understand our activity, with the main objective of stimulating transparent and productive dialogue with and among our participants. manages its official presence on social networks, and updates it in accordance with the criteria defined by the company. abides by the terms and conditions of use of the social networks where it is present.

is a leader in Client service, and through its profiles on social networks, Facebook in particular, provides all help, information, raffles and other functionalities to its fans and, through this medium seeks to provide answers to their needs and questions. expects that the user, when requested, provide correct data and truthful information that will ensure the help is effective. The user must not in any situation provide false, incorrect, fraudulent or speculative information. reserves the right to exclude such messages, as well as the user’s profile, from its accounts on social networks.

The content inserted by the users on the social networks represents the author’s opinion and does not necessarily reflect the opinions or policies of Kleya Premium Living. In this manner, is not responsible for the opinions presented in its social network profiles by its users and does not ensure or guarantee the veracity or exactness of the information contained therein, thus declining any responsibility in relation to its publication. reserves the right, if it so chooses, to remove, or not to publish, any format of content that is manifestly racist, sexist, abusive, or which incites violence, obscenity, or contains falsehoods, is defamatory, or that remits to illegal activities. The content published by profiles which appear to be false will be removed, and content which is of a promotional, or commercial nature, or publicity is not permitted.

We advise our Clients and Users that they should not, for questions of safety and protection, provide their personal data on social network walls, as these will be public.

reserves the right to remove, cancel or close, without prior notice, any of its accounts or profiles, or part of these, in any of the social networks in which it is present.


Terms and Conditions of the Newsletters Mailing List

Upon joining the mailing list for the newsletter on our website, the Client or User provides permission for to send to the indicated email address, personalized offers, publicity campaigns, promotions, campaigns or information related to or its partners in accordance with the subscribed newsletter.

We use the supplied data, which are requested in the newsletter registration form, to send you news that provides information about subjects related to activities, or activities conducted by its partners or associates.

We declare that, upon subscribing to our newsletters, this subscription presupposes the Client or User accepts these Terms and Conditions of Subscription as well as the General Terms, Policies and Conditions of Use, and our Privacy, Safety and Data Protection Policy.

If a link in the newsletter redirects the Client or User to our web pages, this also authorizes us to process and use your IP address, location data, web beacons and similar technologies. We use this information in order to verify if the offers that were presented to you correspond to your preferences, and to improve your browsing experience.

We will process and use the data supplied as long as the newsletter is subscribed to. Your data will always be handled in accordance with our Privacy, Safety and Data Protection Policy and Data Protection Policy and the General Terms, Policies and Conditions of Use of our websites and applications.

In relation to any data they come to provides through the website, the Client or User agrees to provide precise, accurate and truthful, current and complete information, and that they will keep such data up-to-date whenever so requested.

The subscription to the mailing list can be cancelled at any time, as well as the processing and the use of your e-mail address and remaining data in the scope of the newsletter. For this, please exercise your rights of rectification and cancellation of provided personal data, in writing to: _______ We will cease sending the newsletter as it will be cancelled.


Privacy, Safety and Data Protection Policy

is committed to protect the privacy of its Clients and the Users of its websites. In this context, this Privacy, Safety and Data Protection Policy was prepared to affirm this commitment and respect for the rules of privacy and protection of personal data.

Thus, and when in this Privacy Policy we refer to Kleya Premium Living, we are referring to a consultant who can be trusted by foreign nationals that wish to retire, live or invest in Portugal.

Privacy and Safety Policy – Why?

We want our Clients and users to know the general rules regarding privacy and the handling of the data that we store in strict respect and compliance with Portuguese legislation, specifically the Personal Data Protection Law (Law No. 67/98, of 26 October 1998).

seeks to respect best practices in matters of safety and the protection of personal data, through the promotion of actions and improvements to systems that ensure the protection of the data provided by our Clients and Users.

The use of and navigation of our websites, products and digital services, the completion of our forms and providing data directly imply the knowledge and acceptance of the conditions of this privacy and safety policy, of the General Terms, Policies and Conditions of Use and of other specific terms, policies and conditions of the subscribed services. Upon subscribing to our services, carefully read the respective terms and conditions. Upon providing your personal data, you authorise the registration, handling, use and disclosure of these in accordance with the rules defined herein.

Privacy and Safety Policy – What does it cover?

This policy exclusively applies to the recording, handling, use and disclosure of personal data or browsing data conducted by within the scope of its digital presence, or through its Customer Service Centre.

Privacy and Security Policy – What are personal data?

Personal data includes any information collected by us, or supplied by the Client or user, regardless of the means used for such collection, including sound and images, for individuals which allow themselves to be identified.

Personal data is considered to be any information about an individual who is identified, or becomes identifiable, by means of such information, and whose identification can occur directly or indirectly, specifically through an identification number, name, date of birth, telephone, e-mail, address or other elements.

All personal information that may collect when the Client or user visit the website are collected with prior consent from the Client or user by means of acceptance of these terms and policies; all of the data are treated in conformance with Portuguese law. The data protection policies in question are in line with the guidelines by which is governed, actively committed to respect the privacy of its Clients and users.

Privacy and Safety Policy – What type of personal data are recorded?

records and handles personal data which is required for the rendering of services and/or the registration for features, products, services or communication, including in this scope data such as name, email address, and/or address and telephone number.

also records traffic and localization data with prior consent from the Client or user, without prejudice to the fulfilment of legal standards.

Privacy and Safety Policy – Who is responsible for data management?

The entity responsible for recording and handling personal data is Kleya Premium Living, who provides this service and within this context adequately decides, always in strict compliance with the Personal Data Protection Law, which data will be recorded, the means for handling this data and the format and purpose for which these are used.

may record your data by telephone, in writing or through its website and applications, upon your consent. As a rule, personal data are recorded when Client registers for one of our products or services, or when an order or contact is made through our website or through our Customer Service Centre.

The supply of some personal data is obligatory, and in the event that this data is lacking or is insufficient, may not render the service or supply the product in question. In these cases, the Client or user will be duly informed regarding the obligatory nature of this data to continue the process.

The recorded personal data are handled electronically and in strict compliance with the Personal Data Protection Law, and these are stored in specific databases created for this purpose.

Privacy and Safety Policy – For what purposes are personal data used?

The personal data supplied or collected are generally used for the management of the contractual relationship, during the rendering of contracted, registered or reserved services, for study, improvements and adjustment of services to the needs and interests of the Client, for information and marketing actions, campaigns, promotions, publicity, statistical studies and to facilitate reservation processes of our Clients.

The Client may, however, come to provide personal data for other purposes, such as for the purposes of sending complaints or suggestions, dissemination of institutional information about Kleya Premium Living, participation in raffles, participation in market studies, performance evaluation surveys, etc.

Privacy Policy – How long is your personal data stored for?

The period of time during which the data is stored and conserved varies in accordance with the purpose for which the information is used. There are, however, legal requirements which require data be stored for specific periods of time. Thus, and whenever there is no specific legal requirement, the data will be stored and maintained for the period required for the purposes for which it was requested or supplied, or for the period of time authorised by the National Commission for Data Protection.

Privacy and Safety Policy – Conditions for the access to, updating or deletion of your personal data

In accordance with the provisions of the Personal Data Protection Law, the owner of the data is guaranteed the right to access, modify or delete their personal data, at any time.

Privacy and Security Policy – Under what circumstances is there data communication with other entities?

may utilise other entities for the rendering of specific services. Eventually these services may imply access by these entities to the personal data of Clients and/or users.

Thus, any entity subcontracted by will handle the personal data of our Clients and/or users, in the name of and on behalf of Kleya Premium Living, under strict obligation to adopt the measures required to ensure the protection of the personal data from destruction, whether accidental or illicit, accidental loss, change, disclosure or unauthorised access, and from any other form of illicit handling.

seeks to ensure that the contracting of these entities is carried out with the highest guarantees in terms of safety and reputation.

The Client or user data may need to be preserved and communicated for the use of the competent authorities in the event that is notified by these entities to supply these, always in strict compliance with Portuguese legislation.

Privacy and Security Policy – In what circumstances can your personal data be transferred?

The rendering of specific services by may result in the transfer of your data out of Portugal. 

In such a case, will rigorously comply with the applicable legal dispositions in respect to the protection of personal data and the applicable requirements to such transfers, namely by informing the Client or user.

Privacy and Security Policy – How do we use cookies?

For more information about cookies and about how uses these on its websites or applications, see the Terms and Conditions of Use of Tracking Technologies (cookies).

Privacy and Security Policy – How can I be informed of any changes?

reserves the right to make changes or updates to its Privacy, Safety and Data Protection Policy at any time, and these changes will be duly updated on this page. We suggest that you regularly consult it to be aware of any eventual changes.


Privacy and Security Policy – Contacts


Accessibility Policy

Accessibility Policy – Objectives

One of our goals is to make sure you can comfortably access all of the information on our website. We are open to your suggestions or experiences and, if you experience difficulties in correctly accessing the website, we are available to help you. In this case, please contact us.

Accessibility Policy – Accessibility Assistance Contact Information

Telephone Numbers: 
+351 211 214 983

Accessibility Policy – Use Adobe Acrobat Reader (PDF Files)

Some documents on this website are stored as PDF (Portable Document Format) files.

To view and print PDF files, you must have Adobe Acrobat Reader installed on your computer (or an equivalent PDF file reader): You may download the program from Adobe PDF Reader.

Prior versions are also available from Adobe Reader.